Booking Policy

Refunds

As per the guidelines outlined by the Australian Consumer Law, we adhere to a policy that does not permit refunds due to a change of mind, instances where you've found a cheaper alternative, or situations where the product or service was not utilised.

Cancelation or No-Show Policy

When you book an appointment with us, you take a time slot in our busy schedule, therefore preventing other people from booking in. To secure your appointment, a non-refundable and non-transferable deposit of 25% of your service.

Cancelling (and not rescheduling) your appointment before 24 hours result in a fee equal to 50% of the booking value.

No-show appointments on the day will result in a non-refundable amount of the full treatment fee.

Services and Products

In order to ensure an effective service, providing all requested information on the consultation form or communicating factors that could impact your treatment to your technician is crucial.

To achieve your desired results, it's recommended adhering to the guidelines given by your technician.